Deposits & Cancellation Policy
Please arrive at least 10-15 minutes before your first service is scheduled to begin. Arriving early gives you a chance to relax and enjoy your treatment and a chance for us to start on time. If you arrive 15 minutes or more beyond the time the first service was scheduled to begin, depending upon the service to be performed, we may need to modify or eliminate your first service. If this is the case and a service is eliminated, we reserve the right to charge a 50% service cancellation charge.
Please inform us if you might be pregnant. Some spa services are not appropriate or safe if you are less than 12 weeks pregnant. It is essential that you inform our front desk staff/spa technician of any conditions that may limit the ability to receive a specific treatment. These include high blood pressure, diabetes, injuries, pregnancy, allergies (both food and medication), past surgeries, recently taken medications (especially photo-sensitizing ones, like Retin-A and Accutane), any sun conditions, and topical creams used (i.e. hydroquinone). We depend on you being as detailed as possible.
Open Dialogue/Client Confidentiality
As intuitive as our therapists may be, they are at their best when guests express themselves. No two bodies are alike and what feels right to some may not to others, so make your preferences known. You know your body the best and communication with your therapist will only ensure that you get the most out of your treatment. If at any time you experience discomfort, want to focus on a different area, or are simply curious about something, speak up!
All medical and identifying information is used for the sole purpose of making contact with the client and modification of spa services where clinically indicated. There may be times when information is shared with your insurance company and you will be notified if this is the case. Under no circumstances is client information released or transferred to any other person, entity or business.
We accept Visa, MasterCard, American Express, Discover and Personal Checks. We can not issue cash refunds for the remaining value on Gift Certificates.